Request deletion
If you want KaniCut to delete personal information associated with your KaniCut account, use the official support channel available from your KaniCut account and state that you are requesting account and personal-data deletion. Send the request from the email address associated with your KaniCut account so we can verify ownership before acting on it.
Facebook and Messenger data
If your request concerns information received through a Facebook Page connected to KaniCut, identify the Page and the Messenger conversation or account involved. Subject to legal and security requirements, KaniCut will delete the relevant stored Messenger contact, conversation, message metadata, webhook records, automation events, tags and related CRM information that can reasonably be linked to the verified request.
Disconnecting Meta access
You may also remove KaniCut's access to a Facebook Page from your Meta/Facebook business integrations or app settings. Disconnecting access stops future collection through that connection but does not by itself delete information already stored in KaniCut, so submit a deletion request if you also want stored information removed.
Verification and completion
We may ask for limited information needed to verify that the requester is authorized to request deletion. We will process verified requests within a reasonable period and may retain only information that must be kept for security, fraud prevention, legal compliance or the establishment or defence of legal claims.